Senior DevOps Engineer/Senior Technical Support Engineer

BE/ B.Tech/ MCA/ MS-IT/ CS
3-10 years
  • Strong server-side Java experience, especially in an open source, data-intensive, distributed environments and hands on experience on Big data technology stack (Hadoop, Hive, PIG, Map reduce, Spark, Oozie, HBase, Solr etc.)
  • Knowledge of troubleshooting Java applications, MR, Spark jobs – Analyzing log files, exceptions, error, configuring log levels etc.
  • Understanding of critical performance parameters for MR, Hive, Spark etc.
  • Ability to understand shell/python scripts and debug
  • Hands on experience in any one RDBMS –MySQL/PostgreSQL
  • Strong working experience in Linux
  • Good knowledge of Linux basics like networking, storage, monitoring, scheduling
  • General operational expertise such as good troubleshooting skills, understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks
  • Strong verbal and written communication skills are mandatory
  • Excellent analytical and problem solving skills are mandatory
  • Solid troubleshooting abilities and able to work with a team to fix large production issues
  • Open to work in shifts (24x7 rotational)
  • Create run books & troubleshooting guides & knowledge base
  • Manage customer calls and analyze issues reported by customer
  • Should be capable of working independently & responsible for L1/L2/L3 Support
  • Should work with complete ownership and handle all issues without missing SLA’s
  • Work closely with engineering team and other team for productionizing new use cases, users
  • Should be able to debug the issues and report appropriately in the ticketing system
  • Handover the shift and circulate a daily report to stakeholders
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