Case Studies

Real-Time Multi-Lingual Classification and Sentiment Analysis of Text Using StreamAnalytix

Real-Time Multi-Lingual Classification and Sentiment Analysis of Text Using StreamAnalytix

StreamAnalytix enabled a major telecom operator to perform real-time, multi-lingual classification and sentiment analysis of text data.

The platform enabled:

  • Rapid and accurate real-time text categorization and sentiment analysis
  • Adjustable text categorization for domain-specific classes
  • Multi-lingual support
  • Enhanced sentiment analysis to focus on feature-specific opinion mining

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StreamAnalytix Created $5 Million Annual Savings with a New Agent Monitoring System Leading Wireless & Telecom Services Provider

StreamAnalytix Created $5 Million Annual Savings with a New Agent Monitoring System Leading Wireless & Telecom Services Provider

Real-time monitoring is a far more effective way to track agent performance in contact centers than analyzing a small sample of randomly collected calls.

A leading, US based, telecom provider deployed a real-time agent monitoring system with StreamAnalytix, which created cost savings of $5 million through measuring and improving agent performance on key business metrics like average handling time, first call resolution, sale close rate, and disconnect save rate.

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Teradata Cost Optimization by Transforming Batch and Ad hoc Workloads to Hadoop

Teradata Cost Optimization by Transforming Batch and Ad hoc Workloads to Hadoop

Reduce Costs with Data Transformation

Impetus helped a U.S.-based multinational retail chain optimize their data warehouse architecture and reduce the current cost of enterprise data warehouse. The solution helped to transform batch applications and ad-hoc uses that consumed expensive Teradata cycles to Hadoop/ Hive.

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Automated Translation of Complex Netezza Procedures to Hadoop

Automated Translation of Complex Netezza Procedures to Hadoop

Cost-Effective Workload Transformation

Impetus helped a leading cable service provider minimize data and workload transformation cost with tool-based transformation. The solution used workload transformation solution to transform Netezza procedures into Hive compatible scripts with 88% auto conversion package.

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Automated Workload Transformation from Netezza to Big Data

Automated Workload Transformation from Netezza to Big Data

A major cable company needed to offload its Netezza workloads completely. Impetus helped them do it by transforming to a Hadoop-based storage and retrieval solution. Learn how the Impetus solution significantly minimized data and workload transformation costs and freed up capacity on their heavily constrained EDW.

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Automated Netezza to Cloud Transformation

Automated Netezza to Cloud Transformation

A government-sponsored enterprise in the mortgage business needed to move to a modern data lake-based architecture. Impetus helped them transition away from Netezza and to the cloud while realizing significant savings in both time and money.

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