StreamAnalytix enabled a major telecom operator to perform real-time, multi-lingual classification and sentiment analysis of text data.
The platform enabled:
Real-time monitoring is a far more effective way to track agent performance in contact centers than analyzing a small sample of randomly collected calls.
A leading, US based, telecom provider deployed a real-time agent monitoring system with StreamAnalytix, which created cost savings of $5 million through measuring and improving agent performance on key business metrics like average handling time, first call resolution, sale close rate, and disconnect save rate.
Reduce Costs with Data Transformation
Impetus helped a U.S.-based multinational retail chain optimize their data warehouse architecture and reduce the current cost of enterprise data warehouse. The solution helped to transform batch applications and ad-hoc uses that consumed expensive Teradata cycles to Hadoop/ Hive.
Cost-Effective Workload Transformation
Impetus helped a leading cable service provider minimize data and workload transformation cost with tool-based transformation. The solution used workload transformation solution to transform Netezza procedures into Hive compatible scripts with 88% auto conversion package.
A major cable company needed to offload its Netezza workloads completely. Impetus helped them do it by transforming to a Hadoop-based storage and retrieval solution. Learn how the Impetus solution significantly minimized data and workload transformation costs and freed up capacity on their heavily constrained EDW.