Senior DevOps Engineer/Senior Technical Support Engineer
Location:
Bengaluru/Gurgaon
Qualification:
BE/ B.Tech/ MCA/ MS-IT/ CS
Experience:
3-10 years
Technology:
DevOps
Role/Skills:
- Strong server-side Java experience, especially in an open source, data-intensive, distributed environments and hands on experience on Big data technology stack (Hadoop, Hive, PIG, Map reduce, Spark, Oozie, HBase, Solr etc.)
- Knowledge of troubleshooting Java applications, MR, Spark jobs – Analyzing log files, exceptions, error, configuring log levels etc.
- Understanding of critical performance parameters for MR, Hive, Spark etc.
- Ability to understand shell/python scripts and debug
- Hands on experience in any one RDBMS –MySQL/PostgreSQL
- Strong working experience in Linux
- Good knowledge of Linux basics like networking, storage, monitoring, scheduling
- General operational expertise such as good troubleshooting skills, understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks
- Strong verbal and written communication skills are mandatory
- Excellent analytical and problem solving skills are mandatory
- Solid troubleshooting abilities and able to work with a team to fix large production issues
- Open to work in shifts (24x7 rotational)
- Create run books & troubleshooting guides & knowledge base
- Manage customer calls and analyze issues reported by customer
- Should be capable of working independently & responsible for L1/L2/L3 Support
- Should work with complete ownership and handle all issues without missing SLA’s
- Work closely with engineering team and other team for productionizing new use cases, users
- Should be able to debug the issues and report appropriately in the ticketing system
- Handover the shift and circulate a daily report to stakeholders