Case Study

StreamAnalytix Created $5 Million Annual Savings with a New Agent Monitoring System Leading Wireless & Telecom Services Provider

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Real-time monitoring is a far more effective way to track agent performance in contact centers than analyzing a small sample of randomly collected calls.

A leading, US based, telecom provider deployed a real-time agent monitoring system with StreamAnalytix, which created cost savings of $5 million through measuring and improving agent performance on key business metrics like average handling time, first call resolution, sale close rate, and disconnect save rate.