Case Study

A leading Contact Centre builds a Real-Time Call Center Monitoring Solution with StreamAnalytix

Call centers process millions of minutes of calls per day across vast distributed networks around the globe. Real-time monitoring of the IVR system can be a challenge considering the sheer magnitude and the need for reporting at an operational and customer level.

A tier 1 US based contact center deployed a new call center infrastructure monitoring system with StreamAnalytix that allows a unified view and analysis of events scattered in different media servers and networks across vast geographies in real-time.

You may also be interested in…