01
Business needs
DigiValet, a provider of experience platforms and intelligent solutions for healthcare and hospitality, wanted a solution that would turn apprehensive hospital stays into relaxing and reassuring experiences. They were looking for a robust, scalable, and customizable healthcare platform solution that would combine comfort, safety, and educational support to offer:
- Integrated patient care, ensuring access to the right content at the right time
- Access to educational health materials, including videos, tutorials, and simplified reading materials
- Personalized dashboards displaying daily activities, upcoming tests, lab results, vital statistics, and exercise guidance
- Empowerment of patients to actively engage in their recovery with treatment and prognosis information
- Transparent discharge checklists emphasizing continued care and therapy after leaving the hospital
- Gourmet meal ordering for patients, with flexibility in choices and timing
- Support for hospitals and care providers in managing patient food based on dietary and allergy preferences
- Advanced patient care and seamless integration of on-call services
02
Technical needs
- Customizable solutions tailored to customers and reflecting a strong brand identity
- An interoperable platform supporting diverse healthcare protocols such as HL7 and FHIR
- A flexible data schema accommodating various data inputs seamlessly
- Backend application and platform designed for white-labelling with brand-specific configurations
- Integration support for existing third-party services and systems utilized by care providers
- Tenant-specific deployment management addressing data governance and sovereignty concerns
- Implementation of PHI and PII data masking across multiple layers
- Strict compliance with healthcare regulations, including HIPAA and GDPR
03
Solution
In response to the critical need for faster time-to-market, the Impetus team crafted a modular solution hosted on the AWS cloud, leveraging a wide range of AWS Services. Angular was utilized with a modular approach to construct a responsive web application, ensuring optimized content delivery for mobile devices.
Impetus architected and implemented a cost-effective, scalable, multi-tenant, customizable healthcare platform on AWS. Based on secure, serverless architecture, the key technical highlights of the platform are as follows:
- Backend architecture: Multi-tenant, single-schema design
- Microservices approach: Segmentation of business functions
- Optimized data handling: Implementation of GraphQL for network and response efficiency
- Identity management: Integration of Amazon Cognito for user authentication
- Customized front-end: Tailored widgets for consolidated analytics
- Electronic medical/health records integration:
- Support for on-premises and cloud-based systems
- Handling message formats such as Health Level Seven International Version 2 (HL7v2), Fast Healthcare Interoperability Resources (FHIR), and custom protocols
- Real-time message handling across the patient care lifecycle
- Automated CI/CD: Seamless production updates with zero downtime
- Data encryption at rest
- Secure HTTPS data connections for end-to-end security
- PII data masking
- Data storage alignment with GDPR requirements
- Event auditing on cloud infrastructure
- HIPAA compliant AWS service usage
AWS stacks used
AWS Web Application Firewall (WAF), Amazon CloudFront, Amazon Simple Storage Service (S3), Amazon Cognito, Amazon API Gateway, AWS Lambda, Amazon Virtual Private Cloud (VPC), AWS Key Management Services (KMS), AWS Secrets Manager, AWS Identity and Access Management (IAM), Amazon CloudTrail, Amazon CloudWatch, AWS X-Ray, Amazon Social Networking Service (SNS), Amazon Simple Queue Service (SQS), Amazon Simple Email Service (SES)
04
Impact
DigiValet’s healthcare platform significantly impacted the industry, revolutionizing patient experiences and enhancing hospital operations. Here are some key results achieved through the platform’s implementation:
- Achieved 99.99% system availability, ensuring uninterrupted service through proactive monitoring and robust infrastructure
- Onboarded two leading hospital chains within a year of launch, showcasing rapid implementation and efficient onboarding processes
- Reduced deployment time by ~80% through meticulous technology selection and streamlined processes, accelerating time-to-market
- Implemented 200+ integrations, enhancing patient relationships, brand awareness, and revenue generation, demonstrating the platform’s versatility and adaptability
- Ensured compliance with data residency requirements in key regions through careful data management practices and region-specific storage solutions
